![]() If that box is indeed turned on, the next issue to investigate is the IP address-the string of four numbers, such as 24.226.23.1, that identifies every single computer that’s on the Internet at a given moment. If you can’t get Remote Assistance to work, the first thing to check is the master on/off switch-the “Allow Remote Assistance.” checkbox described in the Tip on Section 4.3. TROUBLESHOOTING MOMENTMaking Remote Assistance Work When your job is done, click Disconnect on the toolbar-or wait for your grateful patient to do so. If it’s granted, you can now use your mouse, keyboard, and troubleshooting skills to do whatever work you need to do. Of course, all you’ve actually done is just ask permission to take control ( Figure 4-8). On the toolbar at the top of your Remote Assistance screen. When you want to take control of the distant machine, click the Take Control button To communicate with your troubled comrade, use any of the Windows Messenger communications tools described in Chapter 11 (chat, microphone, video, sending files back and forth)-or just by chatting on the telephone simultaneously. Assuming that the hapless novice is skilled enough to click Yes to grant final permission ( Figure 4-6, bottom), you’re in.Īt this point, you observe a strange sight: the other person’s screen in a special RemoteĪssistance window ( Figure 4-7). Bring Windows Messenger to the front, and then click Accept or press Alt+T ( Figure 4-6, middle). The Windows Messenger on your taskbar changes color to signal the invitation. When your less-fortunate comrade sends you an electronic invitation to help, a little message on your Notification Area pops up, as shown in Figure 4-6 at top. Remote Assistance really is the next best thing to being there. The guru can make even the most technical tweaks-running utility software, installing new programs, adjusting hardware drivers, even editing the Registry ( Appendix C)-by long distance remote control. Through Remote Assistance, the expert can actually see the screen of the flaky computer, and even take control of it by remotely operating the mouse and keyboard. It lets somebody having trouble with the computerĮxtend an invitation to an expert, via the Internet. One of Windows XP’s biggest big-ticket features is something called Remote Assistance. Both parties are likely to age ten years in an hour.įortunately, that era is at an end. Every little operation takes 20 times longer than it would if the expert were simply seated in front of the machine. Meanwhile, the beginner doesn’t know what to look for and describe to the expert on the phone. ![]() The expert is flying blind, using Windows terminology that the beginner doesn’t know. Double-click or tap it, and it will open the Windows Remote Assistance app immediately.You may think you’ve experienced stress in your lifetime: deadlines, breakups, downsizing.īut absolutely nothing approaches the frustration of an expert trying to help a PC beginner over the phone-for both parties. Give the shortcut a name, and click Finish.Ī new shortcut appears on your desktop.Type “ %windir%\system32\msra.exe” into the location box, and click Next.Right-click an empty area on your desktop, and select New -> Shortcut from the context menu.If you need to provide remote technical support to your customers frequently, it’s a good idea to create a desktop shortcut to start Windows Remote Assistance. Method 4: Create a Desktop Shortcut to Start Windows Remote Assistance Type “ remote” into the Search box in the upper right corner of the window, and then click the link labelled “ Invite someone to connect to your PC and help you, or offer to help someone else“. Method 3: Open Windows Remote Assistance from Control Panel Click the option “ Invite someone to connect to your PC and help you, or offer to help someone” to launch Windows Remote Assistance. The search box will show up and deliver the results. Just click the Start button and directly type “ remote assistance“. Method 2: Open Windows Remote Assistance via Search This should open up Windows Remote Assistance in no time. Press the Windows key and the R key at the same time to open the Run command box, type in msra and hit Enter. Method 1: Open Windows Remote Assistance from Run Command This tutorial will show you different ways to open Remote Assistance in Windows 10 / 8 / 7. It’s something similar to TeamViewer or UltraVNC. Windows Remote Assistance allows someone (or helper) you trust to take over your PC and provide remote technical support.
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